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Whether you have a question about saunas, cold plunges, red light therapy, or an existing order, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). You will receive a tracking number by email once your order has shipped.
How can I track my order?
Once your order ships, we send a confirmation email with your tracking number and carrier details. You can use that link to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on qualifying items. If your sauna, cold plunge, or red light therapy panel does not meet your expectations, please contact us for return instructions. Full details are available in our Return Policy.
Can I exchange a product for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Simply reach out with your order number and the model you are interested in, and we will guide you through the process.
What type of power supply do your saunas require?
Power requirements vary by model and size. Each product page includes detailed electrical specifications so you can confirm compatibility with your home setup before ordering. If you need clarification, feel free to contact us.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat at lower ambient temperatures, while traditional saunas produce higher air temperatures using a heater and stones. Your preference may depend on the experience you enjoy, available space, and installation considerations. We are happy to help you compare options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a thoughtful reply within 1 business day, Monday through Friday.
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Premium Craftsmanship
Owned and operated by Wellness and Longevity Store, offering carefully curated saunas, cold plunges, and red light therapy panels.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.